Some of these tools are nice-to-have and are free, and others, like Asset Management tools, come with a monthly additional cost overhead. Scripted automation, Gantt charts, asset management, embedded diagrams, the list of available extensions is practically endless.įor example 29 apps exist to link Jira Service Desk to Google services and apps, and another 25 have been built to do the same for Microsoft technologies.
Jira wiki tab code#
One very attractive feature is that Jira has an application Marketplace, allowing for extra code to be bolted on the Service Desk framework.Īs the time of writing, there are 668 apps in the Atlassian Marketplace, providing all manner of enhancements and integrations with commonly used business applications. Many businesses use Confluence to document projects, define service agreements and track business processes, but it is an additional licensing cost that almost doubles the cost of using Jira Service Desk if all agents need to create knowledge base contents.
Jira wiki tab software#
This functionality exists but uses Jira’s Confluence software that must be licensed in addition to Jira Service Desk. What isn’t included by default is a knowledge base for customers to help themselves before calling on an agent to handle their problem. And, you can control what permissions each user role or team they’re on have. Service request types, agent roles, SLAs, workflows and a million other things can be edited easily by those with admin powers. These choices enable some pre-configuration to the ticketing templates, but it is all changeable if those aren’t appropriate.
Jira wiki tab install#
When you first install the system, it asks several critical questions about what type of support needed and how tickets are to be allocated. Tickets are pooled under Projects, allowing for multiple service contracts to be handled by the one system, and agents can then track and resolve tickets either manually or automatically allocated to them.
What Jira doesn’t actively support is social media, although we’re sure there are ways you could drive service requests from these channels by converting them into emails.
JQL can contain variables so one and the same statement can be used multiple times with different values.Like every helpdesk solution we’ve reviewed, this is a ticketing system that allows customers to make requests either through a software portal, email or phone call. On JQL tab you'll be able to edit Jira Query Language statement which will be used to obtain data from remote Jira server. On connection tab there is also a 'Test Connection' button which can be used for testing connection to remote instance.
Then add 'Jira Plugin' from the 'Input' category.Īfter double clicking the Jira Plugin step you'll be able to edit remote Jira instance connection properties: All the data input can be then processed in different ways into the PDI transformations or jobs. This plugin is a simple step to connect remote JIRA instance, and fetch some data into the transformation using simple JQL (JIRA Query Language) expressions.
What I'm providing is a useful plugin for those who use Pentaho Data Integration. There are lots of tools and development libraries available for accessing this web interface also. Most of the times there is web interface used for accessing particular JIRA data. It is normal for the JIRA server to hide its database and forbid direct access to it though. Although there are lots of information available in the application and lots of plugins which give different views, sometimes there is a need for extracting data from JIRA database. JIRA tool is very useful when organizing development process.
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